Privacy Policy

At Velocity Simulations, protecting your personal data and respecting your privacy are fundamental to our commitment as a provider of advanced gaming technology and simulation solutions. This privacy policy outlines how we collect, use, and safeguard your information when you use our online platform and services.

Information We Collect

We collect personal data necessary to provide and improve our products and services, including but not limited to:

• Contact details such as your name, postal address, phone number, and email address.
• Account credentials for user registration and login purposes.
• Purchase and payment information related to our software, peripherals, and custom services.
• Technical data about the devices you use to access our services and your interaction with our platform.

How We Use Your Information

Your information is used to:

• Provide, maintain, and improve our racing simulation software and hardware offerings.
• Process transactions and manage orders, deliveries, and customer support.
• Communicate important updates, technical support, and promotional offers relevant to our products and services.
• Ensure the security and integrity of our platform and services.
• Comply with applicable legal obligations, including taxation and consumer protection laws.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where requested and applicable.
• Performance of a contract between you and Velocity Simulations.
• Compliance with a legal obligation.
• Our legitimate interests, such as service delivery and fraud prevention, balanced against your rights.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third parties only in the following cases:

• With service providers who assist us with order fulfillment, payment processing, technical infrastructure, and customer support, under strict confidentiality agreements.
• When required by law or regulatory authorities, including law enforcement.
• In the event of a corporate transaction such as a merger or sale of assets.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We regularly review our retention periods to ensure compliance with applicable regulations.

Your Rights Under GDPR and Other Laws

If you are located in jurisdictions covered by data protection laws such as the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction or erasure of your personal data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw your consent at any time (where processing is based on consent).
• Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise your rights, please contact us at our physical address provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our systems and processes are regularly reviewed to maintain a high standard of security.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. You can manage cookie preferences through your browser settings.

International Data Transfers

As an Australian company serving a global audience, your information may be transferred internationally. We ensure such transfers comply with applicable data protection laws and implement safeguards to protect your privacy.

Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our online platform with an updated date to inform you of the latest changes.

Contact Information

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at: